How long does shipping take?

Orders are typically processed and dispatched within 1–3 working days.

Once shipped, delivery within Ireland may take up to 7 working days.

Please note that during busy periods (such as holidays or promotional events), dispatch and delivery times may be slightly longer.

Do you offer international shipping?

Our online orders are available for delivery within the Republic of Ireland only.

How much does shipping cost?

Shipping within Ireland is free of charge.

There are no additional fees for standard delivery on any order.

How do I track my order?

Once your order has been processed, you’ll receive an email or text message with your tracking number and courier details.You can use this information to track your delivery directly on the carrier’s website.

What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please contact our team at hello@theskinstudio.ie with your order number and tracking details (if available).

We’ll investigate with the courier and update you as soon as possible.

What should I do if my order arrives damaged or incorrect?

If your parcel arrives damaged or contains the wrong items, please contact us within 14 days of delivery at hello@theskinstudio.ie, including photos of the packaging and products.

We’ll arrange a replacement or refund in line with our Returns Policy.

Can I change my delivery address after placing an order?

We process orders quickly, but if you need to update your delivery address, please email us as soon as possible at hello@theskinstudio.ie.

Once an order has been dispatched, we may be unable to make changes.